When your heater gives out on a freezing night or your AC fails during a blistering summer heatwave, life grinds to a halt. For over 35 years, ICS Heating & Air Conditioning has been the trusted name to call to bring comfort back to your home. ICS provides swift, dependable service no matter the season with 24/7 emergency repair services available as well as expert installations.
Humble Beginnings: Building a Trusted Local Brand
In 1988, Tom Howard, John Heckenberger, and Joan Howard launched ICS Heating & Air Conditioning with two used vans, a backyard shed for storage, and a dream to serve the Lehigh Valley. Their commitment to customer care paid off as they expanded to a garage, then a rented warehouse, and finally their current office and warehouse in 1995.
Over the decades, ICS grew into a team of 14 employees with 10 service vehicles, earning the loyalty of customers through hard work, exceptional service, and a deep connection to the Lehigh Valley community. The company’s growth is due to dedication and customer-focused service.
Specialized Services for Every Season
Behind every successful service call at ICS Heating & Air Conditioning is a dedicated, tight-knit team driven by a shared commitment to excellence. Many technicians have been with ICS for over a decade, embodying the company’s values of hard work and reliability.
NATE-certified and meticulously trained, they bring top-tier expertise to every job. ICS Heating & Air Conditioning delivers tailored solutions to keep homes comfortable year-round, including gas and oil furnaces, boilers, central air conditioning systems, humidifiers, and water heaters.
One area where ICS excels is in the installation of ductless heat pump systems, a versatile and energy-efficient option for a variety of spaces. These systems are perfect for areas like sunrooms, additions, or older homes without ductwork, offering targeted comfort where traditional systems fall short.
Benefits of Heat Pumps in the Lehigh Valley
The benefits of heat pumps in the Lehigh Valley are numerous. They offer energy efficiency, saving homeowners money on their utility bills. They also provide flexible placement, with compact indoor units that can be mounted on walls, ceilings, or floors for seamless integration.
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Additionally, heat pumps offer zoned comfort, allowing homeowners to customize temperatures in individual rooms or spaces for optimal comfort and convenience. They also provide year-round performance, reliable heating in winter and cooling in summer, even in extreme temperatures.
As the Lehigh Valley continues to grow and evolve, it’s likely that the demand for energy-efficient and reliable heating and cooling solutions will increase. ICS Heating & Air Conditioning is well-positioned to meet this demand, with its commitment to innovation and customer care.
Service Beyond the Sale
At ICS, every customer interaction is driven by a commitment to excellence and a personal touch. The team is focused on offering a practical approach to HVAC designed for homeowners who want the best without any inflated costs. Joan Howard explains, “We pride ourselves on good customer service, fair pricing and reliable work.”
ICS techs are instructed to always leave the area cleaner than when they arrived at a home, a small detail that demonstrates ICS’s pride in their work and commitment to customer satisfaction. This attention to detail is evident in the complementary satisfaction surveys the team receives at the end of jobs.
ICS is more than just a heating and cooling company – they’re a trusted partner in creating comfortable homes and building lasting relationships across the Lehigh Valley. With a focus on innovation, community, and customer care, ICS continues to deliver tailored solutions that stand the test of time.
“We always put ourselves in our customers’ shoes—whether it’s a scorching 90 degrees or a bone-chilling 5 degrees, we treat our customers’ homes like they were our family members and we want to make sure we keep them comfortable and happy,” adds Howard. Whether you’re battling winter’s chill or summer’s heat, ICS is ready to ensure your home remains a haven.
They are dedicated to providing exceptional service and ensuring that every home is comfortable and happy, much like when designing a perfect home office space, where comfort and functionality come together.